Returns & Exchanges
At SimplyHair, we want you to love your locks, which is why we offer a 30-day return policy on all unused and unopened hair products. Please ensure the hygiene seal remains intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the unopened products in their original packaging, ensuring the security seals are unbroken to meet our hygiene standards.
Ship It Back
Print your prepaid shipping label from the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing